Ensure the investment you’ve made in automation with a priority service package
Choose the level of support that fits your business needs. We do our best to respond to all requests as quickly as possible, but the expected response time without a support package is 24-72 hours.
These packages are primarily for clients that are relying on automations to keep their business running. They help you choose what level of support you need.
All tiers include:
- Advanced error handling
- Priority Support
- Discounts on Block and Retainer Hours
- Reduced Emergency response rates
- Scenario backups
- Emergency Rate applies if you need a response that requires work in less time that the contracted “Response Time”. Example: If you are on the Bronze plan with a 24 hour window for support, but you need something fixed in the next 30 minutes, then the Emergency Rate would apply.